Unhappy With Your Solicitor

You are not alone

If you’re unhappy with your solicitor you really aren’t alone. Believe it or not, 95% of our clients begin their claims with other law firms before becoming disillusioned with their poor levels of service and/or lack of knowledge and understanding of their condition.

“Thank goodness I eventually found you. Until that point I felt I was being processed through a sausage machine rather than represented by proper lawyers. I just thank my lucky stars that you were able to undo the mess they had created.” JH, July 2017 [Damages: £565,000]

We always remember that it is our privilege to have you as a client, not the other way around.

We are experts in turning claims around. See our many client testimonials.

Chronic Pain

Claims involving chronic pain are invariably complex, requiring the solicitor to have a detailed understanding of your condition and a highly forensic approach to evidence gathering. Put simply, if this approach is not adopted, there is a high chance your claim will fail.

It is also essential that the solicitor acts proactively to obtain early specialist treatment for you as well as interim payments to keep your head above water financially until the claim’s conclusion.

“I’m sorry for my initial scepticism when we first spoke. I genuinely didn’t know that solicitors like you really existed. You’ve been there for me the whole way and your confidence has been so reassuring. Thank you so much.” DV, April 2018 [Damages: £700,000]

How are we different?

First, we understand chronic pain – it’s all we do. Our focus on chronic pain gives us a unique perspective in this area including, crucially, all of the latest treatment and rehabilitation options.

Second, we are a small, highly specialist team of senior solicitors with, between us, over 120 years of experience in taking over and turning around chronic pain claims from under-performing solicitors. Our highly personalised approach to each claim is only possible by keeping the number of clients that each solicitor represents at a manageable level.

In fact, clients often comment that they feel they are our only client!

“You proved from day one that you know your onions! Why can’t all solicitors be like you? From the bottom of my heart, thank you so much.” JT, August 2017 [Damages: £685,000]

What can you expect if you call?

You will speak direct to one of our specialist chronic pain solicitors to discuss, in strict confidence, your claim and your concerns regarding your condition and current representation.

There is no cost involved in speaking to us and you will not be put under any pressure. Quite the opposite, we firmly believe that before instructing us a new client must be entirely happy that we are right for them. Ultimately, it’s up to you, but we actively encourage potential new clients to go away and consider whether they believe we are right for them before they instruct us.

With that in mind, we like to formulate with you a proposed plan of action so that you know exactly what steps we would take from day one to get your treatment and your claim back on track.

Our results speak for themselves. Read some of our ever increasing number of testimonials and success stories. Many clients comment that contacting us was one of the best decisions they have ever made.

“When you took over my claim everything was a complete mess and I was at my wits end. I didn’t know what to do or who I could turn to. Fortunately I found your website and after lots of hesitation I called you. That was the best thing I could have done. You have been fantastic every step of the way. You literally saved my claim which was heading for the rocks. I can’t thank you enough. I will always recommend you when I can.” AT, October 2017 [Damages: £475,000]

Will I have to deal any further with my current solicitors?


Should you decide to instruct us, you will not have to deal further with your current solicitors – we will handle that for you.

How to contact us

Should you wish to speak to one of our specialist Solicitors in strict confidence, please call 01225 462871 or complete the Contact Form below.