Anyone who’s read the article will know that I was, on the whole, very positive about Smart Crutches; they are brilliant for anyone, like me, who struggles to support their whole weight on ‘regular’ crutches which put all the load through just your hand and wrist. The USP of Smart Crutches is their adjustable handle rotation, enabling you to support your weight through your hands or your entire forearm and anywhere in between.
Click, click, click…
I ended my article, though, with a plea to stop the clicking. My absolute pet hate of any crutches is that awful clicking noise they make, the one that means you can’t get up for a glass of water at 3 am without waking your partner, the noise that announces your arrival well before you actually arrive.
Have Smart Crutch fixed it?
Well, after reading my piece, Smart Crutch got in touch to say that they thought they’d make improvements in this area and that they’d like to send me a new leg assembly to see how I got on. I’ve had the new legs for just over a month now and I’m delighted to say that Smart Crutch were right: they’re a huge improvement on the leg assembly I’d had previously.
I feel like doing a (small and very unimpressive) jig to the crutch gods; my Smart Crutches no longer click! Yes, the new leg assembly fits perfectly and there’s no longer any noise discernible when I walk! It may seem like a minor thing but to those of us who use crutches permanently, this really matters. The new legs are also a very attractive matt black which looks really good with my bright red handles.
Am I impressed?
I have to say that Smart Crutch have really impressed me. They’re clearly listening to what their customers say and are working hard to answer their concerns. The only real negative I had in my previous review was the clicking noise and I ended my article with a direct plea to the manufacturer to do something about it. I think it’s pretty great that they did so within a matter of days.
I recommended Smart Crutches before to anyone who needed an alternative to the traditional crutch that puts the entire load through the user’s hand and wrist. I think I need to upgrade that recommendation now: I think Smart Crutches are a great choice for anyone who wants a comfortable, reliable and funky-looking alternative to those dull NHS grey crutches. In my opinion, they’re probably the best crutch on the market right now. If, as and when that ever changes, I’ll let you know!
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