BLB Solicitors - The Leading Chronic Pain & CRPS Solicitors
BLB Solicitors - The Leading Chronic Pain & CRPS Solicitors
  • Home
  • About Us
    • Richard Lowes
    • Bruce Dyer
    • David Gazzard
    • Andrew Atkinson
    • Clare Lowes
    • Mark Tawn
  • Pain Conditions
    • CRPS
    • Fibromyalgia Solictors
    • Myofascial Pain Syndrome
    • Somatic Symptom Disorder
    • Neuropathic Pain
    • Functional Neurological Disorder (FND)
    • Chronic Fatigue Syndrome (ME)
    • Chronic Pain Syndrome
  • Unhappy With Your Solicitor?
  • Case Studies
    • Testimonials
  • Blog
  • Contact Us
General News Jan 4th, 2012

Scandal of insurance companies premium rate numbers

The number of insurance companies and their solicitors introducing premium rate telephone numbers for their claims departments continues to rise.  Common premium rate numbers are 0870, 0871 and 0844.

Richard Lowes, a partner at BLB Solicitors says “premium rate numbers for claims departments now seem to be the norm.  We all have the experience of being kept on hold by insurance companies, but now we have the added frustration of knowing that the insurance company or their solicitor is making a handsome profit by keeping you waiting.

 “I was recently kept holding for over 40 minutes by one insurer.  With some of these numbers charging 10p per minute, by the time I had spoken to somebody, the cost of the call may have been over £5.

“However, as the insurer does not usually publish the call rate, I simply won’t know the cost of the call until the bill arrives.”

It’s a different story if the insurance company are after your business.  New business lines still generally have a Freephone telephone number.

Richard Lowes says “not only are new business lines generally free, but you get straight through to somebody.  It’s nice to know where an insurance company’s priorities lie!”

He recommends the website www.saynoto0870.com.  This free to use site provides standard geographical numbers for many companies (not just insurers) using premium rate numbers.  You may search against the premium rate number or the company name.

Richard Lowes
Make an Enquiry

Contact Us

Contact Form

Left Column

Right Column

Centre

 
Sending

Recent Articles

  • What are medically unexplained symptoms?
  • Early stage CRPS may respond well to a compound analgesic cream
  • Medical cannabis for chronic pain: NICE block NHS prescriptions
  • Dorsal Root Ganglion Stimulation (DRG) is “effective” and “safe” says new study
  • New study sheds light on distorted body representations in CRPS

Share this Article

Newsletter Sign-up

* indicates required

You may also like...

  • Jul 1st, 2011
    Public urged to ‘restore sanity’ to health and safety
    Read Article
  • Jan 7th, 2012
    Some PIP breast implant victims develop Fibromyalgia
    Read Article
View All Related Articles

Get in Touch Today

Contact Form

Left Column

Right Column

Centre

 
Sending

1 Edgar Buildings,
George Street,
Bath, BA1 2DU

01225 462871 01225 445060
Authorised & Regulated by Solicitors Regulation Authority (No. 636644).
©2019 BLB Solicitors  |  Privacy & Terms